Returns Information

RETURNS POLICY

We value our customers and we will always endeavour to do our very best to satisfy our customers provided the issues are reasonable and within our control.

If your product is damaged or faulty, please email our customer service team immediately including a photo of the damage or fault.

Our Team will review your enquiry and confirm if your return, exchange or refund has been accepted. Thank you for your understanding and patience whilst we work together to provide a solution for your experience. 

and provide photo verification of all of the products received as well as the Tax Invoice which was placed in with your order.

Our Team will review your enquiry and confirm if your return, exchange or refund has been accepted. Thank you for your understanding and patience whilst we work together to provide a solution for your experience. 

CHANGE OF MIND

We are unable to refund or exchange a product due to change of mind. Please ensure that you are purchasing the correct product at the time of ordering.

Due to system limitations, we are unable to give a store credit or swap products once an order has been made. We can however, cancel and refund item/s if your order has not left our Despatch Department yet.